Frequently Asked Questions

  • Distribution/Reselling

    • For distributorship and reselling, kindly send your letter of intent at afc_sales@alternatives.ph

  • Store Hours?

    • Monday to Friday 9:30AM-6:30PM 
    • Saturday 9:30AM-1:30PM

  • Payment Channel Details

    Bank Payments: 

    • Account Name: Alternatives Food Corp
    • Metrobank: 629-7-62903033-2
    • BDO: 000-280-631111
    • AUB: 088-01-0000-29-8

  • Can you send an actual picture before shipping?

    • Yes, upon customer's request

  • Will my products remain frozen during delivery?

    • Every item is individually vacuum-sealed and/or retained in its original plastic packaging and delivery in thermo cases to keep them frozen. We aim to implement a max 3 hour freezer to home delivery to maintain its frozen state.

  • What are the general & delivery guidelines?

    • Customers who order within the day (before 2pm) can expect their products to be delivered the next day.
    • Customers must provide a complete and valid address or indicate any special instructions for the driver if deemed necessary.
    • Customers must provide a valid and contactable number in case the driver is unable to locate the household.
    • Products should immediately be placed in the freezer upon receipt unless the products will be thawed for immediate use (or are already fully defrosted).
    • Weights of items will naturally vary due to freezing/thawing conditions.